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Social media ‘strategy’

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Merlin is killing it, as always.

Any bias against NPR notwithstanding, he’s absolutely right. The beauty of sites like Twitter, Facebook and a blog are that they allow you to speak directly to your audience without formality or unnecessary structure. You can speak to your customers online the same way you speak to them in person.

A recent study from the Pew Research Center showed 93% of links in mainstream media tweets link back to those organizations’ own sites. We at L&L are sometimes guilty of this, too.

But the lesson is that you should use your social media platforms not to (just) push your content out into the ether. You should use them to give your followers, friends and customers something useful, interesting or kind of funny.


November 15th, 2011 at 1:12 pm

2 Responses to 'Social media ‘strategy’'

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  1. Yes, you need to be authentic. But, as a business, you better have a social media strategy to guide your efforts. Being authentic without having clear, well-though out objectives is pointless for a business.

    It is possible to have authenticity and a strategy at the same time.

    Chris Heiler

    Chris Heiler

    15 Nov 11 at 5:51 pm

  2. Totally agree, Chris. Being able to articulate why you’re on Facebook or Twitter in the first place is important. But I’d rather interact with an authentic contractor on those platforms than one who’s worried more about SEO, hashtags and his Klout score — more worried about doing social media “right” than about saying something that’s real.


    16 Nov 11 at 4:28 am

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