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You’re gonna like the way we constantly badger you…

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I guarantee it.

So, I dread going into Men’s Wearhouse. Aside from my overall hatred for clothes shopping, I also can’t stand over-zealous retail employees. And Men’s Wearhouse combines those two entities better than anyone.  I don’t even have my second foot in the door, and I have someone in my face, “How can I help you?” I know what I’m looking for, so I say, “Just looking, thanks.”

I head for the rack of discount shirts, and peruse for, oh, two minutes when I hear “Can I help you find anything, sir,” asks a different salesman. “Nope, I’m good.”

A few more minutes dissecting which bargain-bin shirt I’ll wear to my next formal event,  I decide to look up and see if they have any other shirts around the store that might be up my alley. “Sure I can’t help you find anything buddy,” the second sales associate inquires. “No, I’m still OK, thanks, though.”

I’m trying like hell to get out of this store as fast as possible, but I won’t let their anal sales practices drive me into a shirt purchase even I won’t wear. So I pick up a couple of shirts and hold them up…”Hi, have you been helped,” the polite, teenage girl asks. Yes, she’s the third different employee within a 7-minute period to ask me if I need help. Oh, and there are about 6 employees working, and only about two customers in the store.

Finally, I pick out two shirts that will hopefully last me 20 years so I never have to do this again (I had a gift card and it was buy one, get one, which is why I was there in the first place.)

I get to the checkout counter and hear, “Did you find everything OK?” And I’m thinking to myself “What do you think?”

Listen, I get it. You want to have great customer service and be attentive. But you have to draw the line somewhere. Now, Men’s Wearhouse line is apparently nowhere to be found. Hopefully, you aren’t running your business like this. It’s one thing to be attentive, it’s another to be ridiculously annoying.

 

 

Written by bhorn@gie.net

November 7th, 2011 at 6:55 pm