Archive for the ‘HighGrove Partners’ tag
Every property that you service – from a small residential installation to a Class A commercial property – has a cheese walk.
The cheese walk is where the homeowner walks her dogs, what the property manger sees when he looks out his window, where the executives (the big cheeses) park and walk into the building.
It’s the part of the property that is the most-seen by the most-important person.
I heard the term from Jim McCutcheon, owner of HighGrove Partners in Austell, Ga. His crews visit the cheese walk on some properties as many as 20 times a week.
“We have to understand our properties to that level,” he said. “If we screw up the cheese walk, we’re done.”
Jim McCutcheon, CEO at HighGrove Partners in Austell, Ga., showed this video at his presentation on innovation at the GIE+EXPO in Louisville last month. The presenter, Simon Senak, examines what makes certain companies (Apple, etc.) truly innovative and great. The answer? They start their process thinking about why they do the work they do.