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The cheese walk

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Every property that you service – from a small residential installation to a Class A commercial property – has a cheese walk.

The cheese walk is where the homeowner walks her dogs, what the property manger sees when he looks out his window, where the executives (the big cheeses) park and walk into the building.

It’s the part of the property that is the most-seen by the most-important person.

I heard the term from Jim McCutcheon, owner of HighGrove Partners in Austell, Ga. His crews visit the cheese walk on some properties as many as 20 times a week.

“We have to understand our properties to that level,” he said. “If we screw up the cheese walk, we’re done.”


February 22nd, 2012 at 3:32 pm

9 guiding principles

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Before Next Level University got started yesterday, I sat down with Gary Mallory, owner of Heads Up Landscaping in Albuquerque, N.M.

Gary has played in more than 1,000 basketball games and coached more than 600, and told me he runs his company like he does his teams.

Here are his nine guiding team principles:

  1. Have fun
  2. The team’s goals are more important than the individual’s.
  3. Never quit. Never give up. If things are tough, stopping isn’t going to make them any easier.
  4. Don’t blame the ref. They may not do a good job, but it’s not their fault if you lose. It’s your own.
  5. Know your role and master it. You may not be the star shooter, but you still play an important role in the team’s success.
  6. The team needs to know the big picture. “Adults shouldn’t work their asses off and not know where they are,” Mallory said.
  7. Be tough on your teammates, but don’t throw anyone under the bus.
  8. Cheating is losing.
  9. Be quick, but don’t hurry.


February 21st, 2012 at 12:16 pm